Interpretation

In these Terms & Conditions:

“we” means Elite Ground Support Services Ltd
“you” means our customer or prospective customer
And “us”, “our” and “your” should be construed accordingly

Download the full Terms & Conditions here.

Terms & Conditions brochure

Terms & Conditions of Hire (CPA)

Accuracy of information

We make all attempts to ensure the accuracy of information on this website, for any errors on the website or any losses as a result from the reliance of this information, we do not accept responsibility.

If you have any worries or concerns, please contact our team and we will advise.

We have the right to update and make changes to our website, including changes to product specifications and sizes without notification. We may also periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product. This also applies to minimum order quantities (MOQ) for products and we will inform the customer about our stock and supplies.

Variation

We may revise these Terms & Conditions from time to time by publishing a new version on our website.

All information and material on our website is our property and is the copyright of Elite GSS Ltd and our suppliers.

Email Marketing and Newsletter Subscription

Agreement

All emails will be sent out to our subscribers, who have explicitly opted-in (given their consent) to receive newsletters from us. Consent is freely given by people subscribing to our list, meaning that signing up to our list is optional.

During the sign-up stage the user will have the option to tick a box which means that they have accepted our Terms & Conditions. At this stage in the process, by ticking the box the user will clarify consent and confirm that they’d like to receive newsletters, updates, special offers and product information from us sent by email.

Data

The names and email addresses collected in the sign-up process will be filed into a database and from this our emails/newsletters will be sent out to the subscribers who have given us consent to receive our newsletters. We do not share or release any data provided to us.

Withdrawal

If subscribers wish to unsubscribe to our list; this can be done by clicking an “unsubscribe” button in the footer of our emails or contacting us, where the user will be removed from our database and emailing list.

Discounts

Note: The discount offered through the website, in the sign-up process, is only valid for your FIRST order and from orders placed with ourselves which come to a minimum total order cost of £1500. The offer cannot be used with any existing offers or price reductions and can only be used once.

To redeem the discount: After you have signed up to our newsletter, you will receive a discount code. You will need to reference this code before placing your order with us and we will then take the discount off of your total order cost.

If for some reason you lose your discount code: Please contact us before making your order and we will check our subscriber database. If you’re on our database and prove to be eligible for the discount, we will apply the 5% discount to your total order cost.

Online Order Process

Agreement

1.1 The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.

1.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section.

1.3 To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping basket, and then proceed to the checkout; you can create an account with us and log in or checkout with a registered online profile; you must then enter your billing and delivery address details and confirm your order and your consent to the terms; if you have selected to pay via debit/credit card, you will be asked to enter your card details. If you have selected to pay by bank transfer or cash, you will be able to confirm your order online and it will be processed pending payment. Once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm that we are unable to meet your order.

1.4 You will have the opportunity to identify and correct input errors prior to making your order by viewing the “Order Review” page.

Credit accounts

2.1 If we agree to open a business account for you, you will be able to pay in arrears, in accordance with the provisions of this Section.

2.2 If you hold an account, then upon or following the dispatch of products, we will send to you an invoice for payment of the price of those products, and you will pay such invoice within 30 days following the date of our invoice.

2.3 Business accounts will be subject to such credit limits as we may notify to you from time-to-time.

2.4 If you do not pay to us any amount properly due under or in connection with these Terms & Conditions in full and on time, we may:

(a) charge you interest on the overdue amount at the percentage rate, provided by us, at the time per year above the Bank of England base rate (which interest will accrue daily until the date of payment and be compounded at the end of each calendar month); or

(b) claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, without prejudice to our other legal rights or rights under these Terms & Conditions.

Cancellation right

3.1 This Section applies if and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

3.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

(a) beginning upon the submission of your offer; and

(b) ending at the end of 7 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 7 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).

3.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section , you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

3.4 If you cancel a contract on the basis described in this Section, you must send the products back to us (to the address we specify) or hand them over to us or a person authorised by us to receive them. You must comply with your obligations referred to in this Section without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

3.5 If you cancel an order in accordance with this Section, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and

(b) as otherwise provided in this Section.

3.6 If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be “beyond what is necessary to establish the nature, characteristics and functioning of the products” for these purposes.

3.7 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

3.8 Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

3.9 You will not have any right to cancel a contract as described in this Section in so far as the contract relates to:

(a) the supply of goods which are liable to deteriorate or expire rapidly;

(b) the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised;

(c) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you; or

(d) the supply of goods which are, or have been used for their intended use and are therefore deemed as second hand and used goods.

Risk and ownership

4.1 The products you purchase from us will be at your risk from the time that they come into your physical possession or the physical possession of a person identified by you to take possession of the products.

4.2 Ownership of a product that you purchase from us will pass to you upon the later of:

(a) delivery of the product; and

(b) receipt by us in cleared funds of all amounts due in respect of the product (including delivery charges).

10.3 Until ownership of a product has passed to you, you will possess the product as our fiduciary agent and bailee.

10.4 If you are business customer, then until ownership of a product has passed to you:

(a) you must store the product separately from other goods; and

(b) you must ensure that the product is clearly identifiable as belonging to us.

Warranties and representations

5.1 You warrant and represent to us that:

(a) you are legally capable of entering into binding contracts;

(b) you have full authority, power and capacity to agree to these Terms & Conditions;

(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and

(d) you will be able to take delivery of the products in accordance with these Terms & Conditions and our delivery policy.

5.2 We warrant to you that:

(a) we have the right to sell the products that you buy;

(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these Terms & Conditions;

(c) you shall enjoy quiet possession of the products you buy, except as specified in these Terms & Conditions;

(d) the products you buy will correspond to any description published on our website; and

(e) the products you buy will be of satisfactory quality.

5.3 All of our warranties and representations relating to the supply of products are set out in these Terms & Conditions. To the maximum extent permitted by applicable law and subject to the Section: Limitations and exclusions of liability, all other warranties and representations are expressly excluded.

Limitations and exclusions of liability

6.1 Nothing in these Terms & Conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these Terms and conditions, except to the extent permitted by law.

6.2 The limitations and exclusions of liability set out in this Section and elsewhere in these Terms & Conditions:

(a) are subject to this Section; and

(b) govern all liabilities arising under these Terms & Conditions or relating to the subject matter of these Terms & Conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these Terms & Conditions.

6.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

6.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

6.5 We will not be liable to you in respect of any loss or corruption of any data, database or software, providing that if you contract with us under these Terms & Conditions as a consumer, this Section shall not apply.

6.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage, providing that if you contract with us under these Terms & Conditions as a consumer, this Section shall not apply.

6.7 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these Terms & Conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees)

Scope

7.1 These Terms & Conditions shall not constitute or effect any assignment or licence of any intellectual property rights.

7.2 These Terms & Conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.

7.3 These Terms & Conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

Variation

8.1 We may revise these Terms & Conditions from time to time by publishing a new version on our website.

8.2 A revision of these Terms & Conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

Assignment

9.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms & Conditions – providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these Terms & Conditions.

9.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these Terms & Conditions.

No waivers

10.1 No breach of any provision of a contract under these Terms & Conditions will be waived except with the express written consent of the party not in breach.

10.2 No waiver of any breach of any provision of a contract under these Terms & Conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

Severability

11.1 If a provision of these Terms & Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

11.2 If any unlawful and/or unenforceable provision of these Terms & Conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third party rights

12.1 A contract under these Terms & Conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

12.2 The exercise of the parties’ rights under a contract under these Terms & Conditions is not subject to the consent of any third party.

Entire agreement

13.1 Subject to Section: Limitations and exclusions of liability, these Terms & Conditions, together with our delivery policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

Law and jurisdiction

14.1 These Terms & Conditions shall be governed by and construed in accordance with English law.

14.2 Any disputes relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England.

Statutory and regulatory disclosures

14.1 We will not file a copy of these Terms & Conditions specifically in relation to each user or customer and, if we update these Terms & Conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these Terms & Conditions for future reference.

14.2 These Terms & Conditions are available in the English language only.

Products

Changes and alterations

We may periodically change or alter the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

Prices

15.1 Our prices are quoted on our website, and are subject to change without notice, using an automated system to keep them up-to-date.

15.2 We will, from time-to-time, change the prices quoted on our website. This will not affect contracts that have previously come into force.

15.3 All amounts stated in these Terms & Conditions or on our website are stated exclusive of VAT.

15.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
On rare occasions, we may accidentally list an incorrect price for a Product on our website. Where the Product’s correct price is less than the listed price, we’ll charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we’re under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation email. In this situation, at our discretion we’ll either contact you for instructions before dispatching the Product, or reject your order and notify you of this.

15.5 In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

Payments

16.1 You must, during the checkout process, pay the prices of the products you order.

16.2 Payments may be made by credit/debit card, bank transfer, or cash.

16.3 If you fail to pay to us any amount due under these Terms & Conditions in accordance with the provisions of these T&Cs, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

16.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c) an administration fee of GBP £25.00 including VAT; and

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section (including without limitation legal fees and debt collection fees), and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section.

Delivery

We provide an indication to the quantity of products delivered as a parcel, on a pallet, or on a lorry on our products’ webpages.
It is the customers’ responsibility to ensure that they have suitable plant and equipment on site to off-load and load goods.
Some orders could arrive on an articulated lorry, therefore please inform us whether your location is not suitable.

If we are unable to deliver your order within the timeframe specified, we will contact you, as soon as possible to advise of a revised delivery date.

Delivery to any of the following areas may incur additional delivery charges
Channel Islands, Isle of Man, Isle Of Wight, Anglesey, Isles of Scilly, Western Isles, Orkney Islands, Shetland Islands, Northern Ireland & Republic of Ireland, Scottish Highlands and Offshore Islands and also areas north of the Glasgow/Edinburgh line including the following postcode areas:
AB, DD, DG, EH, FK, G, HS, IV, KA, KW, KY, ML, PA20-40, PA60-78, PH1-26, PH30-44, PH49-50, TD, ZE

If your delivery location or postcode is listed above, please call our sales team on 0800 622 6838.

Cancellations and returns

Unless you have a Consumer Cancellation Right or faulty/defective product any cancellations or returns and refunds are at our discretion. To enquire about cancellations and returns, please email or call us with your order number, postcode and phone number. If we do accept a return of the product(s), they must be returned in their original condition within 30 days of the date of delivery to you. We’ll then arrange for the product(s) to be collected by our nominated carrier and we may deduct a restocking charge from the amount of your refund.

17.1 We may cancel a contract under these Terms & Conditions immediately, by giving you written notice of termination, if:

(a) you fail to pay, on time and in full, any amount due to us under that contract; or

(b) you commit any material breach of that contract.

17.2 You may cancel a contract under these Terms & Conditions immediately, by giving us written notice of termination, if we commit any material breach of that contract.

17.3 If you are a business customer, we may cancel a contract under these Terms & Conditions by written notice to you if:

(a) you cease to trade;

(b) you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;

(c) a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;

(d) the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or

(e) any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors.

17.4 We may cancel a contract under these Terms & Conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

Consequences of order cancellation

18.1 If a contract under these Terms & Conditions is cancelled in accordance with Section 13:

(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

(c) all the other provisions of these Terms & Conditions will cease to have effect, except some Sections at our discretion, will survive termination and continue in effect indefinitely.

Contacting us

If you are not satisfied with your purchase please contact us or call us on 020 8261 7111. We will try to resolve any issues that you have as quickly as possible.

19.1 This website is owned and operated by Elite GSS Ltd.

19.2 We are registered in England and Wales under registration number 08897553, and our registered office is at White House Farm, Begwary Lane, Begwary, Bedford, Bedfordshire, MK44 2NX, United Kingdom.

24.3 Our principal place of business is at White House Farm, Begwary Lane, Begwary, Bedford, Bedfordshire, MK44 2NX, United Kingdom.

24.4 You can contact us:

(a) using our website contact form;

(b) by telephone, on the contact number published on our website from time to time;

(c) by email, using the email address published on our website from time to time; or

(d) by post, using the postal address given above.