Who we are
We are Elite Ground Support Services Ltd.
Information we collect
This notice applies to all information collected or submitted on the website. On some webpages, you can make requests and register to receive regular email newsletters.
The types of personal information collected are:
- Customer Communication and Data Storage
- Credit Account Customer Communication and Data Storage
- Supplier Communication and Data Storage
Contact Forms
Cookies
If you leave an enquiry message on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another message. These cookies will last one year.
Embedded Content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites can behave in exactly the same way, as if the visitor has visited from the other website. These websites may collect data about you; using cookies, embedding additional third-party tracking and monitoring your interaction with the embedded content, if you have an account and are logged in to their website.
The way we use information
Protecting your data
We use the information you provide about yourself, or someone else, when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Identification
We use non-identifying and aggregate information to better design our website and to share with our partners. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Analytics
How long we retain your data
If you leave a message, the message and it’s metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left messages, you can request to receive the personal data which we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.
Where we send your data
Visitors messages/comments may be checked through an automated spam detection service.
The information we do not collect
Credit/Debit Card information
This information is communicated to our accounts and finance team via email or over the phone, the information is only used to process your credit/debit card transaction.
Our commitment to data security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our commitment to children’s privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from children under the age of 18.
The information we do collect
Accessing or correcting your information
You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows an error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to contact us
Should you have other questions or concerns about these privacy policies, please complete the form on our contact us page. Thank you.
